burns realty investmentsEast Boston, MA
Associate Technical Product Specialist
Associate Technical Product Specialist
Associate Technical Product Specialist
burns realty investmentsEast Boston, MA
Apply for this role →yesterday
Job Description Job DescriptionJOB SUMMARY:Join a growing technology company delivering exclusive, autonomous electric vehicle (EV) sharing services to premier residential communities. This role will support daily operations by acting as a liaison between our users, our mobile application, our back-end management system, and our technical engineering team. Great opportunity for real-world exposure to modern, scaled software (SaaS) development practices across disciplines.
KEY RESPONSIBILITIES: Technical & Administrative Platform Support (80%)
- Help troubleshoot & resolve issues related to Dryv mobile app functionality, vehicle access and functionality, and charging station and charging station app functionality.
- Help report basic technical bugs to the engineering team with clear notes in chronology and with supporting materials (screenshots, pictures, screen recordings, etc.)
- Escalate complex technical bugs to the Executive team with clear notes in chronology, and with supporting materials (screenshots, pictures, screen recordings, etc.)
- Document recurring issues to help improve future software updates.
- Assist with managing user accounts using our proprietary back-end web application.
- Monitor vehicle status alerts to ensure vehicle/fleet health and availability.
- Keep a pulse on the market for new technologies and the competitive landscape. Omnichannel Customer Support Assistantand User Onboarding & Liaison (10%)
- Assist in fielding incoming inquiries via web chat, text messages, phone, and email, as needed.
- Act as the voice of the company for residential community members.
- Guide users through the mobile application onboarding process, as needed.
- Verify user profiles set up properly to ensure compliance with company requirements and bill paying. Administrative Support (10%)
- Develop and maintain documents (user guides, customer communications, etc. as it relates to the technical product.)Qualifications ·Experience:
Currently pursuing or recent graduate of a degree in Computer Science, Information Technology, Engineering, Business or a related quantitative field. ·Aptitude:
Strong understanding of software development life cycles (SDLC), APIs, system architecture, or basic coding languages. Tech-savvy with the proven ability to learn new systems rapidly. ·Communication:
Exceptional verbal and written communication skills to bridge the gap between highly technical development teams and non-technical business stakeholders. Strong interpersonal skills with a patient, customer-first mindset; ability to maintain composure in difficult and confusing situations. ·Problem-solving: skills to handle real-time user and vehicle issues. ·Tools: Familiarity with product management and agile tracking platforms (e.g. Jira, Confluence) is a plus. ·Passions:
Interest in clean technology, autonomous vehicles, or smart cities.
What You Will Learn:
- How to balance technical feasibility with user experience (UX) and market demands.
- How to make roadmap decisions driven by real-world data and user research.
- Firsthand exposure to modern, scaled SaaS development practices.
- Omnichannel view of Operations, Technical Product Management, UX, Customer Service, Marketing and Sales.
Potential:
Direct opportunity for full-time hire based on performance. Hours/week:
Variable, expected 10-16 as business requires ("business" includes bookings, it is expected that a representative is available throughout the entirety of users booking; on-call hours are part of this role). Compensation:
Hourly
Company DescriptionABOUT BURNS REALTY & INVESTMENTS: BURNS REALTY & INVESTMENTS is a locally owned and operated technology startup bringing convenient and innovative transportation to urban living. Dryv offers residents a sustainable way to access energy efficient transportation without the burden of owning a car. Dryv is a self-service rental car solution integrated with private multi-unit residential buildings. Company DescriptionABOUT BURNS REALTY & INVESTMENTS:
BURNS REALTY & INVESTMENTS is a locally owned and operated technology startup bringing convenient and innovative transportation to urban living. Dryv offers residents a sustainable way to access energy efficient transportation without the burden of owning a car. Dryv is a self-service rental car solution integrated with private multi-unit residential buildings.
Also on the board Same function, level within a rung
Level
Mid
Location
East Boston, MA
Occupation
Computer User Support Specialists
Industry
Software Publishers
Posted
yesterday