GTM Retention & Loyalty Growth Strategist

NRG is seeking a Go-To-Market Retention Strategy Manager in Houston to lead customer retention, engagement and loyalty programs that improve lifetime value. You'll shape retention communications, develop segmentation and journeys, and coordinate cross-functional plans across Marketing, Customer Experience, Digital, Analytics and Operations to drive measurable results. This role requires strong data-driven decision making, excellent storytelling, and the ability to balance business goals with