Contents Restoration Job Coordinator & Crew Leader

About Us: We are a leading contents restoration company dedicated to restoring and preserving our clients’ valued belongings after fire, water, and mold losses. Our team is known for professionalism, attention to detail, and outstanding customer service. We are currently seeking an experienced and motivated Contents Restoration Job Coordinator & Crew Leader to join our growing team.

Position Overview: As the Contents Restoration Job Coordinator & Crew Leader, you will oversee and manage the packing, inventory, and transport of residential contents affected by loss events. You will lead field crews on‑site, ensure proper handling of items ranging from everyday belongings to high‑value and specialty items, and act as a key point of communication with clients and insurance professionals.

Key Responsibilities: Project Coordination Lead and coordinate contents pack‑outs for residential properties Ensure items are properly documented, packed, and staged for restoration or storage Team Leadership Supervise, train, and motivate restoration crew members Maintain high standards of professionalism, quality, and safety on all job sites Inventory Management Accurately catalog all contents using inventory/tracking software Document condition, location, and assigned treatment plans Specialty Item Handling Manage the careful handling of delicate, high‑value, and specialty items, including: Electronics Artwork Antiques Textiles and collectibles Client & Adjuster Communication Maintain clear, professional communication with clients, insurance adjusters, and internal team members Ensure a smooth and positive customer experience throughout the process Packing & Transportation Oversee proper packing, labeling, and loading of contents Coordinate transportation to restoration facilities or storage locations Safety & Compliance Enforce all safety protocols and industry best practices Ensure compliance with company policies and applicable regulations Quality Control Perform final job‑site inspections to verify completeness, accuracy, and quality standards

Requirements: Professionalism, people‑oriented and highly organized Must be able to pass background check and possess a clean driving record; ability to drive company vans and trucks required Ability to consistently lift and carry up to 100 lbs. or more on a daily basis Experience and Skills Minimum of 3 years in contents restoration, moving, or a related field; prior crew leadership or supervisory experience strongly preferred Solid understanding of contents restoration processes and best practices Proven ability to lead and manage teams effectively Physical ability to lift, carry, and pack heavy items in physically demanding environments Strong organizational and documentation skills Experience with inventory or restoration software is a plus Excellent verbal and written communication skills Valid driver’s license with a clean driving record; CDL is a plus Must be able to pass a background check and drug screening Schedule & Compensation Full‑time position Job hours are typically Monday – Friday, 7:30am‑4:00pm. Overtime may be available weekly, and several Saturdays may be required. The crew may be on call for emergency response periodically. Hourly wage starts at $20 to $23 per hour. Paid time off: 2 weeks.

Work Environment: A friendly, family environment with potential for growth and development.

Required experience: customer service, labor: 1 year.