Technical Support Technician

Day to DayServe as the primary escalation point for Tier 1 technicians on complex technical issues Troubleshoot and resolve advanced hardware, software, network, and systems-related issues Support internal employees across endpoints, enterprise applications, user accounts, printers, and collaboration tools Administer and support 365 and Active Directory, including user management and permissions Assist with endpoint management and device provisioning, including tools such as Intune Troubleshoot network connectivity issues including DNS, DHCP, VPN, and TCP/IPContribute to automation initiatives to improve helpdesk efficiency and reduce manual tasks Utilize tools such as PowerShell and Power Automate to streamline workflows and processes Perform root cause analysis and implement long-term solutions to recurring issues Document technical processes and build internal knowledge base resources Assist in onboarding/offboarding and system access provisioning Mentor Tier 1 technicians and support overall team development

PlussesPrevious experience serving as a Lead Technician or mentoring junior helpdesk staff. Relevant certifications such as CompTIA.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.