Customer Service Coordinator

Customer Service Coordinator

Track machines coming in/out of service and Condition Monitoring systems service history of machines information on and communicates findings (e.g. Oil sample results, codes, service letters/updates that CAT puts out).Provides quotes of all service work to be performed in Part and Service Quoter (PSQ), unless previously quoted by the Parts and Service Sales Representative (PSSR) and approved by customer Maintains consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently Processes customer payments via check, credit card, CAT access and apply to job in Dealer Business System (DBS) Generates all purchase orders and validates timely entry into work orders in DBS systems Coordinates with Supervisor(s) on opening and closing work orders on a daily basis Maintains department daily and monthly reports Requires regular and punctual employee attendance Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned The incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development. Knowledge, Skills, and Abilities Working knowledge of computers and multi-line phone systems Knowledge of basic office practices, procedures, and processes Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level Excellent verbal, written, and communication skills Exceptional customer service skills Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization Functional knowledge of key operating systems: DBS, Service Link and MDSFunctional knowledge of critical CAT applications: SIS and SIMSiTime management and time critical prioritization skills Ability to work on multiple projects and deal effectively with employees, team members, and management Self-starter and ability to work independently Ability to operate office machines and computers Understands written sentences and paragraphs in work related documents Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public