datamark texasEl Paso, TX
Bilingual Contact Center Supervisor
$45,000.00 annual
Apply (opens in a new tab)Bilingual Contact Center Supervisor
Bilingual Contact Center Supervisor
datamark texasEl Paso, TX
3 days ago
$45,000.00 annual
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating WorkersFirst-Line Supervisors of Personal Service Workers
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
Apply for this role (opens in a new tab)DATAMARK, Inc. is looking for a dedicated Bilingual Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment. As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements:
High school diploma or equivalent; bachelor's degree preferred Minimum of 2 years experience in a contact center environment At least 1 year of supervisory or team lead experience Bilingual proficiency (Spanish/English) Open availability Must pass a thorough background check Strong communication and interpersonal skills Excellent leadership and coaching abilities Familiarity with contact center metrics and performance indicators Ability to handle escalated customer issues calmly and professionally Proficient in Microsoft Office and contact center software BenefitsHealth Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary) Paid Time Off Short Term & Long Term Disability Training & Development Wellness Resources $45,000.00 annual
Also on the board Same function, level within a rung
Level
Mid
Salary
$45,000.00 annual
Location
El Paso, TX
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago