Customer Service Manager

Pipeline math is unforgiving, and Meta's Customer Service Manager thrives on it, turning People Management into a predictable revenue habit. At Meta, a remote Customer Service Manager earns $124,000 - $203,000, owns meaningful projects, and grows with a team that ships fast. Key Responsibilities Cultivate referral channels and strategic partnerships in Boston Walk new sales marketing clients through onboarding so they stick around Own the funnel from first click to closed-won, top to bottom Coordinate cross-functional launches with creative, product, and operations Walk MA partners through co-marketing they'll say yes to Push Conflict Resolution adoption so the MA team stops flying blind Win back the accounts a previous Customer Service Manager let slip Hands-on ownership of social media calendars and community engagement What You'll Bring The self-awareness to know which problems are yours to solve The discipline to finish the boring 20% that makes the rest matter Familiarity with the rhythms of a warm-yet-rigorous remote team An eye for the deeply collaborative detail that separates fine from finished Sharp organizational skills and an ability to juggle multiple workstreams Comfort interpreting data and translating findings into clear recommendations Clear thinking under the kind of pressure Boston, MA deadlines bring There's a reason sales marketing leaders keep calling Meta: this remote-native Boston, MA team simply refuses to ship anything mediocre. We hire spirited-and-grounded people, get out of their way, and let the Problem Solving results speak. Our Meta offer is built to keep you: $124,000 - $203,000, coaching, benefits, and hours that flex around the MA life you want.