ServiceNow Field Service Management (FSM) Developer

Location: San Francisco, CA / Dallas, TX

Experience: 8+ years overall ServiceNow experience 5+ years hands-on with ServiceNow FSMJob Summary We are looking for a skilled ServiceNow FSM Developer to design, develop, and enhance Field Service Management solutions on the ServiceNow platform. The ideal candidate will have deep hands-on experience with FSM modules, mobile workforce enablement, integrations, and workflow automation, working closely with business and technical stakeholders to deliver scalable field service solutions.

Key Responsibilities: Design, develop, and customize ServiceNow FSM applications including Work Orders, Task Management, Scheduling, Dispatching, and Mobile. Configure and enhance FSM modules such as: Work Order Management, Agent Workspace, Scheduling & Dispatch, Mobile FSM, Inventory & Asset Management. Develop business rules, client scripts, UI policies, script includes, and workflows/Flow Designer for FSM use cases. Customize FSM Mobile App for field technicians (offline/online sync, forms, UI actions).Build and support integrations using REST/SOAP APIs with ERP, CRM, GIS, and third-party systems. Implement security, ACLs, roles, and data access controls. Perform unit testing, system testing, and support UAT and production deployments. Participate in requirements gathering, solution design, and technical documentation. Troubleshoot production issues and provide performance tuning. Ensure solutions align with ServiceNow best practices and upgrade compatibility.