Family Shelter Support Staff

Schedule: Thursday, Friday, and Saturday nights, 8:00 PM - 6:00 AM (30 hours per week).Union Gospel Mission Sioux Falls is seeking a compassionate, dependable individual to join our Family Center overnight team. As a Christ-centered ministry serving women and families experiencing homelessness and other life challenges, we are looking for someone with a servant's heart, strong communication skills, and a desire to make a positive difference in the lives of others. This position requires availability for all three scheduled overnight shifts, including weekends and occasional additional shifts as ministry needs arise. Our Family Center provides a safe and supportive environment where women and families can find shelter, encouragement, and hope through the love of Jesus Christ.

Primary Responsibilities: Welcome and assist guests while maintaining a safe, respectful, and structured environment. Communicate and consistently enforce UGM policies, procedures, and shelter expectations. Monitor facility activities, conduct routine safety checks, and help maintain the security of guests, staff, and visitors. Assist with guest needs, daily shelter operations, laundry, cleaning, and general facility responsibilities. Respond appropriately to conflicts, emergencies, and challenging situations using good judgment and de-escalation skills. Maintain accurate records, complete incident reports, and communicate important information to other staff and leadership. Work cooperatively with team members to provide consistent care, accountability, and support to guests. Remain awake, alert, and attentive throughout the overnight shift. Attend required staff and shelter meetings. Qualifications & Expectations A genuine desire to serve others and support the Christian mission of UGM. Dependable, responsible, and willing to work as part of a team. Ability to remain calm, professional, and compassionate in stressful or unpredictable situations. Strong communication, problem-solving, and conflict-resolution skills. Ability to establish healthy boundaries while treating everyone with dignity and respect. Basic computer skills and willingness to learn UGM's systems and procedures. Ability to perform routine physical duties, including standing, walking, bending, lifting, and cleaning. Willingness to complete required training, including CPR, First Aid, naloxone administration, trauma-informed care, and de-escalation techniques. High school diploma or equivalent preferred. No previous shelter experience required. More Than Just a JobAt Union Gospel Mission, we believe in loving God and loving people. Our staff have the opportunity to demonstrate Christ's love through both compassion and accountability, helping create an environment where women and families can find safety, encouragement, and hope for a better future. If you have a heart for serving others, can remain steady in challenging situations, and want to be part of a ministry making a difference in our community, we encourage you to apply! Compensation$15 per hour