Medical Insurance Collections Specialist (In-Office)

Office Location: 8534 South Congress Ave, Austin, Texas 78745As a Collections Specialist here at Aveanna, you'll play a vital role in our Revenue Cycle department, ensuring invoices sent to payers are processed and settled efficiently. We are looking for someone who can confidently manage accounts, research denials, and convert them with compassion and efficiency. Whether you are navigating complex payer rules or meeting daily targets, your work directly supports our ability to consistently deliver compassionate, committed care for medically fragile patients. This role is extremely important, as every employee plays an important role in bringing our mission to life and maintaining the success of Aveanna Healthcare.

Our Mission: To revolutionize the way healthcare is delivered, one patient at a time.

Starting Pay: $21.00-$24.00 per hour Competitive Benefits Package (Health, Dental, Vision, and Life Insurance options) 401(k) Savings Plan with Employer Match Employee Stock Purchase Plan A rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun The Right Fit Is: Proficient in managing a portfolio of payers to ensure collections, aging, and denials are processed in a timely fashion Comfortable working towards high volume performance metrics, processing at least 5 claims per hour Highly detail-oriented to assist with billing efforts, eliminate denials, and keep payer rules up to date Skilled in basic math and accounting to perform month-end reconciliations and support other departments Driven to meet daily, monthly, and quarterly collection goals set by management Dedicated to meeting strict internal and external compliance and confidentiality standards Resilient and capable of remaining calm, professional, and efficient in a high call volume environment Remote Work Requirements: Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions Ability to participate in virtual meetings with a professional, camera-ready presence Ability to demonstrate strong time-management skills, as well as accountability and self-direction Must be able to operate off reliable, high-speed internet Position Qualifications: Minimum of 2 years of related experience in Medical Insurance Collections (healthcare, medical office, or customer service environment) Proficient in Microsoft Office Suite (including Outlook, Word, and Excel) High-school diploma or GED