Service Manager in Cincinnati, OH

Service Manager Talon Recruiting has partnered with a leading Material Handling company. We are in search of a Service Manager in Cincinnati, OH. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: Establish, implementation and adherence to company-wide best practices for service department. Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. Initiate procedures and leadership practices to create a business environment for participative management. Supervise training and development of the service organization team. Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. Travel to customer site and locations within area of responsibility as required