Analytical Support Specialist

Key responsibilities: Conduct thorough reviews and analyses of service level agreements for Other Government Agencies, ensuring compliance with metrics and outputs Design and evaluate agreements, managing procedures for collecting and analyzing performance data related to customer relationship management Collect and analyze data to produce reports that provide actionable intelligence to management and stakeholders Required qualifications 10+ years of hands-on experience managing relevant service level agreements and financial agreements Bachelor's Degree in Business Administration, English/Journalism, or a related field (or equivalent) Experience in customer management or account management Proficiency with Momentum and Adobe software Experience in using AI tools for agreement analysis and process improvement