north texas real estate rIrving, TX
Member Services Specialist
Member Services Specialist
Member Services Specialist
north texas real estate rIrving, TX
3 days ago
Secretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveOffice and Administrative Support Workers, All OtherOffice Clerks, General
Civic and Social OrganizationsOther Similar Organizations (except Business, Professional, Labor, and Political Organizations)Other Activities Related to Real Estate
Apply for this role →Administrative Support Irving, TX USALooking for a bright career? Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses. Member Services Specialists are responsible for delivering high-quality customer service experience through the efficient onboarding and support of prospective, current, and former members. This position performs entry-level duties supporting members with routine inquiries, transactions, and services under direct supervision.
Duties and Responsibilities:
Provides front-line support to members via phone, email, and in-person visits.
Handles basic issues and refers to more complex matters to higher-level staff.
Possesses a developing working knowledge of Association programs and systems.
Assists members with basic transactions such as membership applications, renewals, payments, and services offered.
Refers to complex questions or policy issues to senior staff.
Understands how to look up, update and maintain accurate member records in the Association Management System (AMS).Maintains company established filing and record keeping systems.
Performs other duties as assigned.
Qualifications:
High school diploma or equivalent.02 years of customer service or administrative experience.
Basic knowledge of Microsoft Office; ability to learn AMS software quickly.
Must be able to legally work in the United States without sponsorship.
Other Skills Required:
Strong communication and interpersonal skills.
Customer-focused attitude.
Ability to learn quickly and apply new knowledge.
Competencies:
Customer Focus Provides excellent service to members at all levels.
Adaptability Adjusts to change and deals effectively with unexpected issues.
Communication Clearly explains policies, procedures, and solutions.
Teamwork Works collaboratively across staff levels and departments.
Problem Solving Demonstrates effective reasoning and solutions at progressively higher levels of complexity.
Physical Demands and Work Environment:
- Frequently required to stand
- Occasionally required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- While performing the duties of this job, the noise level in the work environment is usually moderate
- Occasionally required to lift/push/carry items up to 25 pounds
- Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
Monday through Friday 8:30 am to 5:00 pm with an hour for lunch 37.50 hour work week. Overtime is not required and is authorized with prior supervisor approval.
Also on the board Same function, level within a rung
Level
Junior
Location
Irving, TX
Occupation
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Industry
Civic and Social Organizations
Posted
3 days ago