heritageFranklin, TN
Account Executive - Producing (Project Manager)
Account Executive - Producing (Project Manager)
Account Executive - Producing (Project Manager)
heritageFranklin, TN
35 days ago
Meeting, Convention, and Event PlannersProject Management SpecialistsProduction, Planning, and Expediting Clerks
Apply for this role (opens in a new tab)Job Overview & Purpose
The Account Executive - Producing is responsible for ensuring that assigned jobs are successfully, safely, and efficiently executed. This role is the primary point of accountability for planning and executing projects while overseeing the assigned team, which may include other account team members, production managers, foremen, and leads.
The Account Executive - Producing follows Heritage SOPs and project management best practices, ensuring that all assigned projects align with client expectations, operational efficiency, and company objectives. This role requires strong leadership, problem-solving skills, and the ability to coordinate logistics, labor, financial oversight, and client satisfaction. We highly recommend candidates with a background in the trade show industry.
Reports to: Director of Account Management/Senior AE (Show Specific)
Primary Responsibilities:
Project Planning & Execution - Ensure assigned jobs are produced successfully, safely, and efficiently while managing all aspects of event execution. Follow the Project Manager Checklist in the Heritage SOP Manual for each event
On-Site Oversight & Logistics Coordination - Be on-site 20 hours before move-in, present during all show hours, and stay through the final walkthrough with the facility. Coordinate labor calls and scheduling while maintaining compliance with labor contracts
Equipment & Inventory Management - Confirm rental equipment is in place before move-in. Manage load lists, work orders, and production outlines, ensuring all logistics are accounted for before the event
Financial & Billing Oversight - Provide a draft invoice or detailed billing outline for AE to process within two weeks after move-out. Escalate pricing requests to estimating teams or senior leadership before submitting quotes to clients.
Process Improvement & Team Development - Identify and report variances from SOPs, suggesting process improvements. Mentor, train, and develop team members to improve performance and efficiency
Client & Stakeholder Management - Ensure client expectations are exceeded and that all stakeholders experience project success. Act as a liaison between operations and account management, ensuring clear communication
Additional Responsibilities: Perform site visits as necessary to eliminate uncertainties and improve planning
Plan and submit travel arrangements to the travel coordinator for booking
Coordinate and communicate with logistics teams for asset assignments (e.g., brokers, tractors, drivers, trailers)
Ensure payroll is reviewed, approved, and submitted on time, aligning with company and labor contract standards
Monitor rental equipment status and confirm availability before move-in, especially on non-weekend days
Encourage teamwork and a positive culture by supporting all team members and valuing their contributions
Escalate major project issues to leadership when necessary for resolution
Take ownership of all issues and drive problem resolution, ensuring successful project execution
Assist in process documentation and improvement initiatives to enhance efficiency
Ensure compliance with Heritage SOPs and provide feedback on potential improvements
Work Environment & Physical Demands
This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.
Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs. Periodic bending, reaching, twisting, carrying, pushing, and pulling.
Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings.
Requirements:
Required Skills & Qualifications
Required
3+ years of experience in project management, operations, or event production
Proficient in Boomer Software, Microsoft Excel, Google Docs, Microsoft Word, Microsoft Outlook
Strong ability to manage event logistics, labor coordination, and equipment planning
Experience in financial oversight, invoice processing, and billing procedures
Ability to problem-solve in fast-paced environments and make strategic decisions under pressure
Demonstrated experience in mentoring and developing team members
Strong organizational skills with attention to detail, deadlines, and compliance
Valid Drivers License and reliable form of transportation
Preferred
Experience in the tradeshow or event services industry
Background in logistics, warehouse operations, or large-scale production management
Familiarity with Heritage SOPs and industry-specific best practices
Benefits: Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401(k)) with employer match when applicable
Employee Stock Ownership Plan (ESOP) - eligible employees participate in the company's long-term growth and success
Paid Time Off (Vacation, Sick & Paid Holidays)
Training & Professional Development
Career growth opportunities within a nationwide, employee-owned organization
Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.
Also on the board Same function, level within a rung
Level
Senior
Location
Franklin, TN
Occupation
Meeting, Convention, and Event Planners
Industry
Convention and Trade Show Organizers
Posted
35 days ago