HVAC Service Manager JED

HVAC Service ManagerThe HVAC Service Manager is an instrumental part of the leadership team and heads the HVAC Division in technician supervision and customer service. As a leader, the HVAC Service Manager will strive for division growth, improve division processes, proactively manage supplier relationships, lead and coach field personnel, create reports, streamline process and provide excellent customer service to our loyal customer base. RESPONSIBILITIES/DUTIESThe HVAC Service Manager directs daily operations of the HVAC Division by successfully performing the following responsibilities: Generate sales leads; and promotes and develops maintenance/service agreements; and generates job estimatesSchedules, directs and provides technical support for HVAC technicians to meet service demands and customers' expectationsMaintains priority on customer service excellenceRecruits and trains HVAC technicians as required to meet workload demands, and company or customer expectationsSupervises and directs the HVAC techniciansReviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for HVAC technicians' performance and for setting improvement goals per company requirementsEstablishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditionsConducts group and one-on-one meetings with techniciansDevelops and monitors budgets, goals and objectives to insure departmental profitabilityReviews work orders, invoices and time reports for accuracy, to optimize cash flowSpecifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are metEnsures that all company/department policies are being followed by all HVAC techniciansManages the fleet maintenance programKeeps current with latest factory OEM training on current products, and coordinates HVAC technician trainingWork with other departmental managers to meet company and departmental goals and objectives*salary commensurate with experienceRequirements The HVAC Service Manager should possess: Excellent customer service and sales skillsFive years HVAC Management related experienceExhibit an in-depth understanding of HVAC and refrigeration systemsTechnical aptitude with knowledge of local codes and an ability to use resources at hand to find solutionsExcellent leadership skills to enhance team productivityExcellent verbal and written communication skillsHighly organized with the ability to handle multiple tasks and assignmentsStrong computer skillsPossess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are todayHave a professional appearance; a top performer and strong closer who can instill pride of workmanship in himself and in othersValid driver's licenseAbility and willingness to work occasional nights, weekends and holidays as requiredCompensation: $95,000.00 - $115,000.00 per year