Director of Customer Marketing

What You'll Do: 🚀 Build Customer Advocacy 0→1 – Create the programmes, infrastructure and processes that turn happy customers into active advocates.🤝 Launch a Customer Advisory Board – Recruit senior healthcare leaders, design the programme and build a genuine executive community.📣 Tell Customer Stories – Develop case studies, testimonials, video content and other proof points that demonstrate real customer impact.🎤 Build a Speaker Programme – Identify and prepare customers for major events, webinars, press opportunities and industry conversations.📈 Drive Commercial Impact – Embed customer evidence across sales, ABM, the website and executive communications, and measure its impact on pipeline. What They're Looking For:✔ 7–10 years' experience across B2B customer marketing, customer advocacy or product marketing.✔ Experience building customer marketing or advocacy programmes rather than simply inheriting an established function.✔ Strong relationship-building skills with the ability to work directly with senior executives and customers.✔ A track record of turning customer outcomes into compelling content, references and commercial proof points.✔ Comfortable working in a high-growth technology environment where you'll need to build quickly and operate with significant ownership.✔ Healthcare or enterprise technology experience is particularly relevant. Why Join?🤖 Join a company building AI agents for one of the world's largest and most complex industries.🚀 Build the customer advocacy function from scratch, with genuine ownership over what it becomes.📈 Join a rapidly scaling company whose platform has already processed 190M patient interactions across 23 specialties.💰 $180k–$200k base + competitive equity, with flexibility for exceptional candidates.💼 Join a well-funded business backed by leading technology investors.📍 Hybrid in San Francisco or New York City. Open to visa transfers including OPT/H-1B transfers. This is an opportunity for an experienced B2B customer marketer who wants to stop operating within someone else's playbook – and instead build the programmes, relationships and customer community that become a major part of how an AI company grows.