Personal Banker (Teller)

Position Summary: This position will establish a basic knowledge and understanding of bothbusiness and personal accounts and services, with little to no experience previous, whilecontinuing to develop in the Personal Banker role. As Personal Banker I, this position will possessstrong customer service skills. Process transactions in Integrated Teller. Count and balance a cashdrawer. Learn SCO to process proof. Work closely with customers to resolve issues and deepenrelationships. Duties/Responsibilities Complete customer transactions accurately Maintains and balances a cash drawer Assists with, and simplifies problem resolution Assists with branch operational activities and responsibilities Actively works to retain and deepen existing customer relationships by understanding their realneeds and providing real solutions Contact customers in various ways, including telephone, email, and in-person visits, forfollow-up and for pursuing new opportunities Completes scheduled training and reviews updates to stay current with policies, procedures, compliance and industry changes Processes proof work through back counter capture software Understand electronic banking options and assist customers with online banking, bill pay, andmobile banking Identifies and refers business opportunities to business lenders, cash management, mortgagelenders, and public funds Supports a friendly and inviting atmosphere at the branch for fellow employees andcustomers Facilitate the cleaning needs of the branch location, providing a safe and sanitary environmentfor employees and customers. Tasks will include, but not limited to the basic cleaning ofvacuuming, mopping, dusting, disinfecting, bathrooms, etc. Performs other duties as assigned. Follow 1st State Bank policies, procedures, compliance, and security practicesconsistently Required Skills/Abilities Strong customer service orientation Excellent written and oral communication skills Strong attention to detail Must be a team player, willing to help out where ever there is a need Demonstrated analytical and problem-solving skills Ability to think creatively about business challenges and demonstrate initiative Ability to maintain confidentiality Time management skills, able to prioritize tasks and multi-task successfully Proficient with Microsoft Excel, Word and Power Point.