DTC Fulfillment and Retail Coordinator

Schedule: Thursday - Monday

Compensation: Estimated Pay Range (Petaluma Market): $23.00 – $24.00 per hour plus tips. Actual pay will be determined based on experience, skills, and internal equity.

Duties and Responsibilities: Open and prepare the Petaluma Pick-Up Window for daily operations Maintain retail displays and required inventory levels Process customer transactions using the Toast POS system Manage walk-up sales and organize customer pre-orders for pick-up Provide knowledgeable and professional customer service Monitor product inventory and communicate low-stock needs to management Pack Direct-to-Consumer and wholesale orders for nationwide shipping Assemble insulated shipping boxes and cold-chain packaging Maintain order accuracy and packing standards during high-volume fulfillment Move inventory and materials using pallet jacks or forklifts (as trained)Coordinate order preparation with warehouse and commissary teams Follow FIFO (First In, First Out) product rotation procedures Maintain organized storage areas, coolers, and freezers Monitor daily product levels including oysters, commissary items, and retail products Assist with receiving, staging, and organizing incoming products Follow HACCP food safety and seafood handling procedures Maintain lot tracking and product traceability records Clean and sanitize packing equipment and work areas regularly Maintain sanitation standards in retail, warehouse, and employee areas Complete daily inventory counts and production logs Reconcile POS transactions and closing reports Secure retail and warehouse areas at end of shift Prepare workstations and packing materials for the next business day

Qualifications: Forklift certification or ability to obtain certification Valid California Driver's License Experience working in retail, food service, warehouse, or fulfillment environments

Preferred: Experience with Toast POS, Shopify, or similar systems Experience working with seafood or perishable food products Familiarity with warehouse fulfillment or e-commerce shipping operations

Physical Demands: Lift and carry up to 50 pounds regularly Stand and walk for extended periods of time (up to 8–10 hours)Bend, reach, stoop, and kneel throughout the workday Perform repetitive packing and product handling tasks Work in refrigerated environments and near ice and seafood products Safely operate pallet jacks, forklifts, and warehouse equipment (as trained)Work on wet or uneven surfaces typical of seafood handling areas Tolerate exposure to seafood products, shellfish, seafood odors, and related processing environments

Work Environment: Refrigerated workspaces and cold storage areas Exposure to seafood, shellfish, ice, and water during daily operations Wet floors and surfaces typical of seafood handling and food production environments Noise from warehouse equipment, refrigeration units, and packing operations Operation of pallet jacks, forklifts, and other warehouse equipment Frequent movement between retail, warehouse, packing, and storage areas Exposure to varying temperatures including cold storage and outdoor loading areas Fast-paced work environment during peak shipping and retail periods