Student Services Supervisor- New York

Student Services Supervisor (SSS), Pre-College 2027 Organization: Edconic The Student Services Supervisor (SSS) serves as the lead staff member at the Student Center and plays a critical role in the academic, residential, and social aspects of the Pre-College program. In addition to serving as a primary point of contact for students and parents, the SSS provides day-to-day leadership, oversight, and scheduling coordination for all Welcome Desk Program Counselors. The SSS ensures the accurate and timely flow of information between parents, students, program staff, residential life staff, and faculty, while maintaining smooth Welcome Desk operations across all program terms. Essential Responsibilities & Duties SSS responsible for a variety of clerical and administrative duties including but not limited to: Oversee day to day of the Welcome Desk and ensure consistent coverage during all shifts Create, manage, and adjust Welcome Desk staff schedules to ensure adequate staffing between 7am11pm Serve as the primary point of escalation for Student Center related concerns Provide guidance, support, and real-time coaching to Welcome Desk Program Counselors Assist with onboarding, training reinforcement, and policy adherence for Student Center staff Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus Answering phone and email inquiries with the highest professional standards Perform daily attendance checks. Email parent & guardians regarding unaccounted day students who are missing from class If missing student is residential, student must be located Check dorm room, check classroom, contact roommate, call mobile phone After 30 45, parent/guardian must be informed Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary Pastoral notes creation in Orah on student profiles Approve/Deny/Monitor Student Check Ins/Check Outs daily Other duties may be assigned. Knowledge & Abilities To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must exercise initiative, professionalism, sound judgement and discretion Superior customer services skills Comfortable engaging with colleagues of all levels Have an outgoing disposition and an enthusiasm for working with high school students Establishes a nurturing, inclusive community and encourages positive self-expression. General knowledge of the principles of organization and administration Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment Ability to adapt to changing demands, deadlines, and responsibilities Possess a keen interest in New York City culture and is comfortable exploring it with students Education, Work Experience and/or Licensure Must be legally authorized to work in the United States. Bachelors degree required 2+ year work experience (summer camp, boarding school, college campus, etc.) Previous customer service-related experience preferred Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level. Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto Three references are required. SSS must complete a series of online trainings and in-person trainings prior to start of program. Dates of commitment are as follows: Virtual Training: May 25th, 26th and May 27th In Person Training: May 31st June 4th Term 1: June 6th June 18th Term 2: June 20th July 2nd Term 3: July 4th July 16th Term 4: July 18th July 30th