Loss Mitigation Specialist

Responsibilities: Review delinquent mortgage accounts to determine appropriate loss mitigation solutions based on investor and company guidelines. Communicate with borrowers to gather required documentation, explain available assistance options, and provide timely status updates. Analyze financial information to assess eligibility for repayment plans, loan modifications, forbearance arrangements, or other resolution programs. Maintain accurate records of account activity, supporting documents, and decisions within servicing systems. Coordinate with internal teams to move files through the evaluation and approval process efficiently and in compliance with established procedures. Monitor assigned cases to ensure deadlines are met and follow-up actions are completed promptly. Resolve issues that may delay application reviews by identifying missing information and working with relevant parties to obtain it. Support operational updates and process-related changes within servicing workflows when needed.