Commercial Sales Manager

Role Purpose: Build long-term relationships with customers to develop new business opportunities, ensuring achievement of sales, profitability, and customer satisfaction goals. Role Scope This is a senior commercial leadership role focused on industrial clients and international markets. The position is responsible for customer relationship management, development of business opportunities with current customers, profitability follow-up, commercial execution, CRM discipline, and leadership of the commercial team. The role requires the ability to connect customer needs with internal capabilities across Commercial, Marketing, R&D, Operations, Finance, Export/Logistics, and other key areas.

Key Responsibilities: • Develop commercial opportunities with current customers through annual business reviews and alignment of customer sales pipelines with company pipelines.• Lead the end-to-end commercial management of existing customers to ensure budget achievement and generate incremental sales.• Manage new product development projects with customers, coordinating internally with the required areas.• Lead and develop the commercial team, supporting commercial executives and strengthening performance across accounts.• Facilitate customer loyalty plans together with Marketing, aligned with customer needs and business priorities.• Monitor monthly sales, margins, profitability, and financial closing reports with the commercial team, taking action when required to protect budgeted profitability.• Follow up on customer portfolio and accounts receivable on a monthly basis.• Manage CRM strategy, customer plans, and project administration to guarantee execution and visibility.• Ensure a smooth transition and reception of new accounts delivered by the New Business team.

Required Experience: • Minimum 8 years of commercial experience managing industrial clients, preferably in food, ingredients, cocoa, chocolate, semi-finished products, or related B2B markets.• Experience in international markets, including commercial management, export-related business dynamics, and customer loyalty/fidelization.• Proven experience developing and managing key accounts, strengthening customer relationships, and identifying new business opportunities.• Experience coordinating projects with different internal areas and ensuring cross-functional follow-up.• Experience leading commercial teams and supporting commercial executives in account management, pipeline, and execution. Education• Bachelor’s degree in International Business, Business Administration, Commercial Management, Marketing, Industrial Engineering, or related fields.• Postgraduate studies are desirable in International Business, Strategic Management, Commercial Management, or related areas.