Bilingual Customer Service / Call Center ( Remote )

Customer Service Representative PGT Windows & Doors (Part of MITER Brands)Monday–Friday | 8:00 a.m. – Hourly Pay:$19– $21(based on experience) The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes. About MITER Brands MITER Brandsis one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, andPGT Innovations. With manufacturing facilities across the U.we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members. Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and email Ability to assess customer concerns, determine appropriate next steps, and drive resolution Ability to work effectively with cross‐functional teams to resolve customer issues Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly These skills can be developed with training and on‐the‐job support: Learning product knowledge related to windows, doors, and warranty processes Navigating internal systems to track warranty claims, service requests, and payments Coordinating schedules with field service technicians across assigned regions Communicating service timelines and expectations to customers Adapting to changing priorities while maintaining service quality Customer inquiries are resolved accurately and within expected timelines ~ Warranty claims are validated and processed efficiently ~ Field technicians are scheduled effectively and prepared for service visits ~ Customers feel informed, supported, and confident throughout the process ~ Internal partners receive complete, timely information to support resolution ~ Service commitments and quality standards are consistently met ~2-3 years' previous experience in customer service preferred. Phone and email communication with customers Internal service, scheduling, and payment systems Cross‐functional collaboration with Field Service, Sales, Leadership, and Engineering Fast‐paced, customer‐focused environment requiring flexibility and professionalism Education & Experience (Flexible) High school diploma or equivalent required Customer service experience preferred (manufacturing, building materials, or construction‐related environments are a plus) Experience in windows, millwork, or warranty processes is helpful but not required Why Join MITER Brands? Stable weekday schedule Competitive hourly pay Opportunity to work with trusted, nationally recognized brands A role where your skills directly impact customer satisfaction and brand reputation At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Three comprehensive medical plan options Dental insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid Time Off (PTO) and paid holidays ~401(k) retirement plan with company match ~ Tuition Reimbursement Program ~ Legal Insurance ~ MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.