Retail Keyholder - Tysons Corner

Responsibilities: Sales and Profitability Support driving store sales and achieving store sales goals Assist in monitoring progress and results against KPIs Brand Experience/Customer Service Drive excellence in customer service in store by modeling brand service standards Respond to all customer feedback and concerns immediately Ensure store team engages with each customer to create an authentic brand experience Cultivate customer-centric culture with on the spot recognition Represent your store as an active brand ambassador within the community Support execution of store marketing events Training & Coaching Team Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations Support execution of training programs Ensure team is educated on product and assortment to enhance selling and customer engagement Provide timely training, coaching, and feedback to enable team success and growth Operations & Inventory Help ensure team follows all company and store policies and procedures Assist in managing stockroom inventory and supply levels and organization May help execute inventory receiving and replenishment processes efficiently and accurately Provide a premium checkout experience using POS and/or mobile POS system Visual Merchandising Maintain store visual merchandising standards Execute floor-sets and merchandising direction Talent Management Support development of a high-performing team of customer focused Guides Identify performance issues and inform Store Experience Leader Provide on-going specific and timely feedback to the team Support compliance with all Talent policies and procedures Loss Prevention, Safety, & Compliance Support a safe and secure work environment Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately Professional Conduct Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others Qualifications and Attributes: High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required At least 2 years of management experience in a fast-paced, high volume retail environment Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service Excellent verbal and written skills and the ability to build, lead, and manage high performing teams Detail orientated and excellent organization skills Proficient in Microsoft Office applications and retail systems as well as mobile POS Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements: Must be at least 18 years of age Operate office equipment and technology (i.e., computers, phones, copier, etc.) Standing required for entire work shift Bend, lift, open, and move product up to 50 pounds as needed