Billing Clerk

Key Responsibilities: Invoicing & Job Billing Prepare and issue customer invoices for fulfillment jobs in accordance with quotes, purchase orders, and customer billing requirements. Review job tickets, shipping documents, and proof of delivery to verify quantities shipped, overs/under, and completion status before billing. Bill change orders, rush charges, freight, and other job add-ons accurately and in line with customer agreements. Apply correct pricing, discounts, and sales tax based on customer terms, exemption certificates, and ship-to locations. Process credit memos, rebills, and invoice corrections with proper documentation and approval. Discrepancy Resolution & Customer Support Research and resolve billing discrepancies by working with Customer Service, Program Sales, Production, and Shipping. Respond promptly and professionally to customer billing inquiries, providing copies of invoices and supporting documentation as needed. Track jobs that are complete but unbilled and follow up with internal teams to keep billing current. Submit invoices through customer portals and comply with customer-specific invoicing requirements (PO references, formats, deadlines).Accounts Receivable & Records Support Assist with posting customer payments and reconciling payment discrepancies as needed. Support collections efforts by providing invoice copies, backup documentation, and account detail. Maintain organized, complete billing files and records in accordance with company retention policies. Assist with month-end close activities, including ensuring all shipped jobs are invoiced in the proper period. General Administrative Support Maintain accurate customer billing information in the ERP/accounting system, including terms, contacts, and tax status. Generate routine billing and open-order reports for the Accounting Manager and Controller. Identify and suggest improvements to billing processes and documentation. Perform other accounting and administrative duties as assigned.