united itOcala, FL
Desktop Support
Desktop Support
Location: Ocala, FL 34471 - Onsite
Key Responsibilities: Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and classroom support
- Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
- Maintenance and Troubleshooting:
- Perform routine maintenance on computer systems and networks.
- Install, configure, and update software and hardware.
- Maintain and troubleshoot printers, scanners, and other peripheral devices.
Also on the board Same function, level within a rung
Level
Junior
Location
Ocala, FL
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
today