Business Operations Specialist

Job TitleManage end-to-end customer order fulfillment, monitoring orders from receipt through production and shipment to ensure customer requirements and delivery commitments are met. Identify and proactively manage material shortages and supply risks that may impact production or customer delivery. Serve as an operational liaison with customers, coordinating customer requests, requirements, delivery expectations, and issue resolution. Monitor and communicate fulfillment performance and risks, providing management with clear status, priorities, escalation, and recovery plans. Develop operational quotes, CAPEX proposals and business cases for manufacturing flow/footprint, facility expansion, and capacity improvements, including cost, capacity assessment. Prepare customer and management presentations and business reviews, translating operational data and analysis into clear PowerPoint presentations and recommendations. Drive operational improvements and issue resolution, using data, KPIs, and cross-functional collaboration to improve fulfillment, capacity utilization, and customer satisfaction. Work with functional teams (PM/Sales, Operations, Supply Chain, Engineering and etc.) and come up with action plan when issues arise (schedule delay, shortages, failures, technical issues, etc.), which may impact on-time delivery Collaborate with cross-regional stakeholders to review and resolve material shortages, production bottlenecks, and logistics constraints impacting on-time delivery Perform all other duties, as assigned