robert halfElizabeth, NJ
Customer Service Manager
Customer Service Manager
Customer Service Manager
robert halfElizabeth, NJ
9 days ago
First-Line Supervisors of Production and Operating WorkersIndustrial Production ManagersSupply Chain Managers
Industrial Supplies Merchant WholesalersIndustrial Machinery and Equipment Merchant WholesalersTelemarketing Bureaus and Other Contact Centers
Apply for this role (opens in a new tab)We're seeking a hands-on Customer Service Manager to lead a team of Customer Service Representatives while overseeing the full order-to-shipment process in a fast-paced manufacturing/distribution environment.
Key Responsibilities:
- Lead, coach, and develop a small customer service team
- Oversee order entry, order accuracy, and shipping logistics
- Coordinate with internal departments to ensure timely deliveries and customer satisfaction
- Resolve escalated customer issues and service challenges
- Monitor order status and provide proactive customer communication
- Identify and implement process improvements to increase efficiency
Qualifications:
- Prior supervisory or management experience required
- Strong background in customer service, order management, and shipping/logistics
- Experience in manufacturing, distribution, industrial products, or related industries preferred
- Excellent communication, problem-solving, and organizational skillsERP system experience is a plus
Benefits: Healthcare 401kPaid Time OffNormal Office Hours
Also on the board Same function, level within a rung
Level
Mid
Location
Elizabeth, NJ
Occupation
First-Line Supervisors of Production and Operating Workers
Industry
Industrial Supplies Merchant Wholesalers
Posted
9 days ago