Hospitality Ambassador

Core Responsibilities: Front Desk / Lobby Operations Serve as the main point of contact for employees and visitors Provide high-level, professional service with a "heart for service" mindset Handle inquiries, requests, and issues promptly and gracefully Security & Access Management Partner closely with Security to protect people and assets Manage visitor check-in, badge assignment, and host notifications Ensure strict adherence to access protocols and confidentiality Guest & Service Coordination Support Vendor deliveries (packages, catering, personal items)Special requests and VIP interactions Call center support (phone inquiries)Program & Operations Support Manage programs like: Parking placards Clipper Cards / transportation Lobby amenities Support multiple lobbies (flex/rover coverage as needed)Logistics &

Additional Duties: Support gn Express delivery service (document handling/distribution)Maintain lobby supplies Assist with projects and process improvements

Key Competencies: Exceptional customer service / hospitality mindset Strong communication & interpersonal skills Ability to handle sensitive/confidential information with discretion Adaptability multitasking in fast-paced environments Problem-solving / solution-oriented thinking Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)Continuous improvement mindset

Qualifications: Bachelor's degree (any field)34 years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)Strong proficiency in: MS Office Google Suite Ability to learn new systems (visitor mgmt, call center tools)Valid CA driver's license Work Conditions: Fully onsite (5 days/week) South San Francisco Shift options: 7:00 AM 4:00 PM 8:00 AM 5:00 PMMandatory: Bi-weekly Thursday meetings (until ~6:30 PM) Team meetings safety certification (within 6 months) 12-month commitment required No relocation or remote optionEEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."