Spanish Speaking Customer Success Specialist -Remote in Greece

Responsibilities: Act as the main point of contact for Spanish-speaking customers, delivering superior support via phone, email, and chat. Respond promptly to customer inquiries, providing accurate information about products and services. Build positive relationships with clients to understand their challenges and ensure they receive maximum value from our solutions. Address and resolve customer complaints efficiently to maintain high satisfaction levels. Document customer interactions and suggest improvements in the CRM system. Collaborate with internal teams to create opportunities for upselling and cross-selling based on customer needs. Stay informed about industry developments and product updates to provide knowledgeable support.

Requirements: Fluency in Spanish and English, both written and verbal. Prior experience in customer service or customer success roles is highly desirable. Strong verbal and written communication skills with a focus on customer care. Proven ability to resolve issues and improve customer satisfaction. Excellent organizational skills and attention to detail. Proficiency in CRM software and standard office applications. A positive attitude with a genuine passion for supporting customers in their success.