Supervisory Veterans Service Representative

Department: Department of Veterans Affairs The Supervisor Veterans Service Representative (VSR) works in the Veterans Service Center (VSC) supervises staff who adjudicates and authorizes Veterans' compensation claims.

Specific duties include: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management. Work Schedule: Full time, Monday through Friday 8:00am - 4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative PD02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No Requirements & Education There is no educational substitution for the GS-12 level. Which agency is hiring for this position? This position is with Veterans Benefits Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $93629 – $121720/yr. Is this position remote or telework eligible? This position is eligible for telework. What security clearance is required? This position requires a Other security clearance. What is the application deadline? Applications close on 2026-10-15. How many openings are available? There are 3 openings for this position. Who is eligible to apply? This position is open under the 'Fed Transition' hiring path.