Associate Interpreter - Full Time - Evening

Responsibilities: A day in the life of a Associate Interpreter at Hackensack Meridian Health includes: Assists patients/families and providers to engage in open and clear communication. Provides accurate oral interpretation services for non-English speaking patients and families. Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors. Consistently maintains a high level of confidentiality and non-bias behavior. Utilizes the appropriate standards and approach to the interpretative process. Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting. Communicates observations affecting compliance to the healthcare team. Demonstrates the ability to work under pressure with diverse members of the team, patients and families. Complies with established departmental policies and procedures. Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families. Responds to requests for non-clinical comfort needs. Ability to work in challenging situations involving issues of delivering difficult messages including death and dying. Maintains an environment that promotes patient and personal safety. Assists in helping patients move through the hospital system. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior.

Qualifications: Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to speak & write in English and other language fluently.
• Certification or qualification in medical interpreter training.
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
• Demonstrate ability to relate to people in a warm and consistently friendly manner. Teamwork oriented, commitment to customer service excellence and collaborative approach required.
• Rotating schedule/shifts that may include weekends and/or holidays based on needs.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
• Licenses and Certifications Required:
• Certification or qualification in medical interpreter training.