Director of Guest Experience & Hospitality

Responsibilities: Provide hands‑on leadership and daily oversight for all club operations, including dining, events, front‑of‑house, facilities, member services, and recreation areas Develop and implement operational policies, procedures, and service standards that reflect the club’s brand and culture Serve as the primary point of contact for membership inquiries, member relations, and issue resolution Work closely with ownership/board leadership to align on strategic goals, budgeting, and long‑term planning Recruit, train, schedule, and manage a high‑performing team across all departments Foster a positive, professional, and collaborative work environment rooted in exceptional service Ensure compliance with all employment laws, safety protocols, and operational standards Oversee day‑to‑day member interactions, ensuring warm, responsive, and consistent service Work with Executive Chef to manage food & beverage operations in partnership with culinary leadership, ensuring quality, presentation, and service standards are maintained Develop and execute seasonal programming, special events, and member activities that enhance community engagement Address member feedback promptly and professionally, maintaining a high retention rate and an elevated member experience Manage operating budgets, monthly financial reporting, forecasting, and cost controls Maintain property standards, ensuring that all spaces are safe, clean, well‑maintained, and reflective of the club’s aesthetic Oversee maintenance schedules, capital projects, and service contractors Ensure the club remains compliant with health, safety, liquor, and regulatory requirements

Requirements: 5–10+ years of leadership experience in private clubs, boutique hotels, luxury hospitality, ranch/resort operations, or similar environments Proven ability to oversee multi‑department operations with a hands‑on, service‑driven approach Strong financial acumen, including budgeting, forecasting, and cost control Exceptional interpersonal and communication skills; able to build relationships with a diverse membership community Experience hiring, training, and managing teams in high‑touch service settings Creative, solutions‑oriented thinker comfortable working in a dynamic and entrepreneurial environment Familiarity with mountain/western hospitality, ranch environments, or rural luxury settings preferred but not required Schedule Full‑time, on‑site role with a flexible schedule. Weekend, holiday, and evening availability is expected as part of leading hospitality operations. Compensation Competitive salary package depending upon experience. Location Cody, WYSeniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Food and Beverage Services