Practice Operations Manager

JOB SUMMARY: As a Practice Operations Manager (POM), you're not just managing a dental office; you're leading a business. You'll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome. This role is equal parts sales strategist, performance coach, and operational leader. You'll be responsible for meeting monthly collection targets.

Your Impact: The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales Leadership & Revenue GrowthOwn the daily pacing sheet: know exactly what needs to be collected today to stay on track Monitor monthly AP and proactively identify production gaps and opportunities Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion Drive upgrade performance by identifying candidates in advance and coaching the consult strategy Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes Operations ManagementOversee day-to-day office operations to ensure efficiency and patient satisfaction Implement and maintain policies, procedures, and compliance standards Track and report weekly KPIs via the practice scorecard Support inventory and ordering when needed Team Leadership Recruit, train, and coach high-performing staff Schedule and coordinate coverage to support production goals Conduct performance reviews and ongoing development Foster a culture of accountability, energy, and results Patient Experience Ensure exceptional service from consultation through post-treatment Step in to complete consultations when needed Manage patient records and appointment flow Address patient concerns with professionalism and urgency Financial ManagementOversee collections and ensure monthly revenue targets are metP&L Responsibility Manage accounts receivable/payable and daily/monthly closings in Open Dental Monitor expenses and identify cost-effective solutionsSUPERVISORY RESPONSIBILITIESThis position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.