Airport Operations Manager

Location: Charlotte, NC

Job Type: Full-Time | Management

About the Opportunity: We are seeking an experienced Transportation & Airport Operations Manager to lead daily traffic control, curbside enforcement, and passenger service operations at a major international airport. This role serves as the primary liaison between airport leadership and operational teams, ensuring smooth day-to-day operations, contract compliance, workforce management, and exceptional customer service. This is an excellent opportunity for a hands-on operations leader who thrives in a fast-paced, high-volume environment and has experience managing large teams across multiple shifts.

Key Responsibilities: Oversee daily traffic control, curbside enforcement, and passenger assistance operations. Manage supervisors, frontline staff, and administrative personnel. Ensure appropriate staffing levels and operational coverage at all times. Develop and manage employee schedules, attendance tracking, and overtime utilization. Act as the primary point of contact with airport operations and management teams. Coordinate operational responses during peak travel periods, emergencies, construction projects, and irregular operations. Monitor employee performance and implement coaching and corrective actions when needed. Ensure compliance with airport regulations, safety procedures, and security requirements. Oversee employee onboarding, badging, training, and professional development initiatives. Prepare operational reports related to staffing, incidents, training, and service performance. Develop and maintain standard operating procedures (SOPs).Monitor labor utilization and operational expenses to maximize efficiency. Attend operational meetings and provide updates to stakeholders.

Qualifications: 5+ years of management experience in airport operations, transportation, parking operations, logistics, or a related service industry. Experience managing large teams in a 24/7 operational environment. Strong understanding of traffic management, safety compliance, customer service, and workforce supervision. Proven ability to manage schedules, staffing levels, operational reporting, and performance management. Excellent leadership, communication, organizational, and problem-solving skills. Proficiency with Microsoft Office and workforce management/scheduling software. Ability to pass background checks and obtain required airport credentials. Availability to respond to operational emergencies outside regular business hours.

Preferred Experience: Airport operations or landside transportation management experience. Contract management experience within a high-volume service environment. Experience working with government agencies, municipalities, airports, or transportation operations.

What Success Looks Like: Consistent operational coverage and staffing. Strong contract compliance and performance metrics. Safe and efficient traffic and pedestrian flow. High-quality customer service delivery. Positive working relationships with airport leadership and stakeholders. Accurate and timely operational reporting.