Customer Service Representative 1

Customer Service Representative IAbby's Catering is seeking a Customer Service Representative (CSR) to serve as a key point of contact between our customers and our production and operations teams. The CSR receives and processes customer orders, ensures all order details and special requests are accurately documented, and communicates requirements to the appropriate departments. This position requires strong attention to detail, organization, and the ability to work effectively in a fast-paced aviation catering environment.

This is a fast-paced operation with early mornings, evenings, weekends, and holidays. Schedule flexibility is required. Qualifications/job requirements include:1–2 years of customer service experience, preferably in food service, hospitality, catering, aviation, or a related environmentStrong verbal and written communication skills Excellent attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced environmentStrong phone and email etiquette Ability to read and interpret menus, diagrams, specifications, and loading instructions Proficiency with Microsoft OfficeQuickBooks experience is a plus Food service or culinary knowledge preferred Knowledge of food safety and sanitation standards preferred Food Handler Certification required or ability to obtain upon hire Valid driver's license English proficiency required; bilingual English/Spanish is a plus Dependable, proactive, and able to work effectively as part of a team Must be available to work a flexible schedule based on operational needs