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AMS (Application Support) Lead

AMS (Application Support) Lead

futran solutionsDayton, OH

today

Computer Systems AnalystsSoftware DevelopersComputer Systems Engineers/Architects
Custom Computer Programming ServicesComputer Systems Design ServicesSoftware Publishers
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Hellowe have contract position for AMS (Application Support) Lead at Cincinnati, OH
Job Title: AMS (Application Support) Lead
Location: Cincinnati, OH (Hybrid – 3 Days)
Hire Type: Contract Primary Skills: Application Support. Java or Groovy, React, Dynatrace, Grafana, Servicenow.
Job Description:
  • Strong proficiency in Java Groovy
  • Frontend development experience with Vue or ReactUC4 Automic job scheduling orchestration
  • Dynatrace Humio log analysis and Grafana dashboards
  • ServiceNow ticketing tracking reporting and SLA management
  • Experience troubleshooting across applications integration and database layers
  • Monitoring telemetry and proactive ing implementation
Key Responsibilities:
  • Establish and manage Service
  • Now first intake triage categorization routing and escalation processes
  • Own end-to-end incident and problem management across L1 L2 and L3 support models
  • Lead troubleshooting using logs monitoring tools and database analysis to identify root causes
  • Define and track SLA metrics including Response Time Resolution Time MTTA and MTTRBuild and maintain operational runbooks knowledge articles and support procedures
  • Publish weekly operational reports and monthly leadership scorecards
  • Drive continuous improvement through RCA incident trend analysis and proactive monitoring
  • Direct offshore teams review analysis quality and ensure adherence to support processes
  • Support UW Automation applications including Submission Intake Renewal Solicitation CAR Document Extraction Summarization Automation Dashboard IPA Reporting and related integrations
Demonstrate experience managing enterprise application support environments and stakeholder communications. Best RegardsNorasnora@futransolutions.com

Also on the board Same function, level within a rung

Level

Mid

Location

Dayton, OH

Occupation

Computer Systems Analysts

Industry

Custom Computer Programming Services

Posted

today

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