Documentation Specialist

Salary: $1,400 - $1,600 USD per month (flexible up to $1,800 USD for exceptional South African candidates)

Working Hours: US Business Hours (with overlap to Eastern Time)

Location: South Africa or Philippines (Remote) The company is a fast-growing healthcare technology company focused on improving patient outcomes through innovative care solutions. The organization works closely with patients, healthcare providers, and insurance partners to ensure patients receive the documentation, approvals, and support needed throughout their healthcare journey. As lead volume continues to grow, the company is expanding its Documentation Team to support increasing demand while maintaining exceptional service standards. The Documentation Specialist will play a critical role in securing medical documentation, physician signatures, and patient records required to support the patient onboarding and care process. While this is not a sales role, success requires strong communication skills, emotional intelligence, persistence, and the ability to navigate gatekeepers within physician offices. The ideal candidate understands how to build rapport, influence outcomes, and secure timely responses while maintaining professionalism and empathy. This role is ideal for someone with prior healthcare documentation experience who enjoys problem-solving, relationship-building, and working in a fast-paced environment.

Key Responsibilities: Obtain required documentation from physician offices and healthcare providers Follow up on outstanding requests and ensure timely completion of documentation requirements Build productive relationships with medical office staff and gatekeepers Navigate complex documentation processes while maintaining accuracy and compliance Track documentation status and maintain detailed records Escalate issues or delays when necessary Collaborate with intake, insurance verification, billing, and onboarding teams Ensure all records meet company and regulatory requirements Maintain high levels of organization and attention to detail

Requirements: Previous healthcare documentation experience is required Experience working with medical records, physician documentation, insurance processes, prior authorizations, or healthcare administration Strong verbal and written English communication skills Excellent phone presence and confidence speaking with medical professionals High emotional intelligence and relationship-building abilities Strong organizational and follow-up skills Ability to manage multiple requests simultaneously Comfortable working in a fast-paced, process-driven environment

Preferred Qualifications: Healthcare administration experience Insurance verification or prior authorization experience Experience interacting with physician offices and healthcare providers Accent-neutral English communication Experience working remotely with U.S.-based teams Success in This Role: Documentation requests are completed efficiently and accurately Strong relationships are built with physician offices and healthcare providers Backlogs are minimized despite increasing lead volume Internal teams receive timely documentation to move patients forward in the process