Finished Product Specialist

Customer Service Representative Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and emailJOB DUTIES:Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives Answer incoming calls and emails Interact with off-site workroom to ensure quality product and ship dates are met Interact with other departments to service needs of customer Display good safety and housekeeping practicesQUALIFICATIONS:High school diploma or equivalent Two years experience in a fast paced customer service environment or Sales position Must display reasoning ability and decision making skills Fabric knowledge and/or workroom experience a plus Typing skills of 45 WPMIntermediate skills in Outlook, Word and Excel Good written and oral communication skills Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness Intermediate math skills a plus Ability to work effectively with others Communicate with courtesy and professionalism