Senior Product Manager (Digital Commerce Experience)

The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for Play Station’s digital stores As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels You’ll work closely with global cross-functional teams—including Design, Engineering, Marketing, and Legal—to deliver delightful, seamless, and scalable experiences that drive player engagement and business growth Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for Play Station Storefront experiences across all platforms Shape the Future: Drive the global expansion roadmap for Play Station’s Storefronts, ensuring consistency and excellence across geographies and digital channels Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences Execution: Results-oriented and skilled at managing multiple priorities in a fast-paced environment Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action