Accounts Receivable Specialist

Responsibilities: Generate and issue accurate customer invoices in accordance with contract terms, pricing agreements, and company policy. Monitor the accounts receivable aging report and proactively follow up on past-due balances via phone, email, and written correspondence. Apply incoming customer payments (checks, ACH, wire transfers, credit card) to the correct invoices in the accounting/ERP system. Research and resolve short-pays, billing discrepancies, disputed charges, and unapplied cash in a timely manner. Reconcile customer accounts and process credit memos and adjustments as approved. Partner with Sales and Customer Service to resolve collection issues, credit holds, and customer disputes. Prepare and distribute weekly and monthly AR aging reports to management. Support month-end close activities related to accounts receivable, including account reconciliations and journal entries. Assist with AR-related schedules supporting the company's asset-based lending (ABL) borrowing base reporting. Maintain accurate customer master data, including credit terms, billing contacts, and remit-to information. Recommend accounts for collection agency referral or write-off in accordance with company policy.

Required Qualifications: Associate's or Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience.2+ years of experience in accounts receivable, billing, or collections. Proficiency in Microsoft Excel, including pivot tables and lookup functions. Experience working within an ERP or accounting software system. Strong attention to detail, organizational skills, and follow-through. Excellent written and verbal communication skills, with the ability to interact professionally with customers. Ability to manage multiple priorities independently in a deadline-driven environment.

Preferred Qualifications: Prior experience in a manufacturing, print, or packaging industry. Experience working across multiple legal entities or business units. Familiarity with asset-based lending (ABL) compliance or borrowing base reporting. Experience with ERP/accounting platforms commonly used in mid-size manufacturing environments.