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Customer Service Representative (Home Services)

Customer Service Representative (Home Services)

addison groupAlexandria, VA

3 days ago

$23.00 - $28.00 per hour

Customer Service RepresentativesInstallation, Maintenance, and Repair Workers, All OtherSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Plumbing, Heating, and Air-Conditioning ContractorsOther Building Equipment ContractorsAll Other Specialty Trade Contractors
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Customer Service Representative (HVAC / Plumbing / Electrical Services)
Location: Alexandria, VA
Industry: HVAC / Plumbing / Electrical Services
Pay: $23–$28/hour depending on experience
About Our Client: Addison Group is proud to partner with a trusted and well-established company in the residential services industry. Our client is known for delivering high-quality HVAC, plumbing, and electrical solutions across the Northern Virginia area. They are seeking two reliable, communicative, and industry-savvy Customer Service Representatives to join their fast-paced office.
Job Description: This is a full-time, contract-to-hire opportunity for two Customer Service Representatives to support daily operations in a busy, customer-focused environment. The ideal candidates will come from a similar trade services background and are ready to contribute to a collaborative team, providing excellent service and managing inbound calls, scheduling, and client communication.
Key Responsibilities:
  • Serve as the first point of contact for customers via phone and email
  • Schedule and dispatch service appointments with accuracy and efficiency
  • Maintain organized and up-to-date customer information using CRM software
  • Collaborate with field technicians to ensure timely and smooth service delivery
  • Address customer inquiries, service concerns, and scheduling issues promptly
  • Support general administrative functions as needed in a fast-moving environment
Qualifications:
  • 2–5+ years of customer service experience, ideally within HVAC, plumbing, or electrical trades
  • Experience with Service
  • Titan software (or similar CRM platform) strongly preferred
  • Strong verbal and written communication skills are essential
  • Demonstrated punctuality and ability to learn industry terminology quickly
AdditionalDetails:
Type: Contract-to-Hire (6 months before conversion opportunity)
Start Date: ASAP
Schedule: Monday–Friday, 7:30 AM–4:00 PM or 8:00 AM–4:30 PMOccasional Saturday shift (approx. once every 2 months, 8:00 AM–4:00 PM)
Worksite: 100% On-Site in Alexandria, VAFree parking available
InterviewProcess: Single in-person panel interview with hiring team TeamSize: ~9 customer service team members
Overtime: Occasional, with supervisor approval
BackgroundCheck: Not required
Perks: Strong potential for permanent hire
Collaborative team culture On-site parking included Opportunity to gain industry experience with a respected service provider Stability and growth potential with a long-standing company Dental, Vision, Medical, 401(k) Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Also on the board Same function, level within a rung

Level

Junior

Salary

$23.00 - $28.00 per hour

Location

Alexandria, VA

Occupation

Customer Service Representatives

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

3 days ago

Apply for this role (opens in a new tab)