Workshop Manager at The Henri Stern Watch Agency, Inc. in Jersey City, New Jersey

Workshop Manager The role of the Workshop Manager is to manage a team of Watchmakers within the Technical Service area, ensuring the highest level of productivity and quality while respecting the customer service lead times for all repairs. The Workshop Manager uses a supportive management style to encourage watchmakers in their pursuit of technical mastery, the achievement of customer service lead times and quality standards, whilst ensuring alignment to the key values of the company. Essential duties and responsibilities include managing, supporting and motivating the watchmaking team to ensure high-quality production; promoting the technical skill development of their teams, identifying and validating training needs; providing leadership to the workshop, and acting as a positive role model at all times; collaborating with fellow managers to optimize processes and achieve workshop KPIs through proactive problem-solving and best practice sharing; collaborating with the Team Coordinators on the technical skills and productivity of team members; establishing and effectively enforcing priorities to ensure timely delivery of repairs; ensuring personnel compliance versus workshop rules e.g. wearing of protection / lab coats, breaks, respecting others, clocking in / punctuality, cell phone usage etc.; and acting as the liaison between the Director of Customer Service and the technical team, frequently updating on productivity, quality, and general improvement opportunities. We are looking for an individual with the following skills, knowledge, and abilities: watchmaking background, preferably with Patek Philippe timepieces; experience in leading technical teams; experience in luxury watches, luxury goods; high proactivity and reliability; positive professional attitude and presentation with excellent oral and written communication skills; strong organization, time management and multitasking skills with attention to details; experience with process engineering and process improvement a plus; computer skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); and proficiency using ERP and CRM systems - SAP experience highly desirable. New York, NYDirector of Customer Service Full-Time (40 hours per work week) Exempt$100,000-$145,000 Commensurate with Experience If you or someone you know is interested, please reach out to Human Resources at Marina Santo at MSanto@fourthfloor.com. The Henri Stern Watch Agency is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. The Henri Stern Watch Agency (HSWA) manages all of the business operations for Patek Philippe in the United States. Patek Philippe has a long and significant history in the US, with its timepieces being sold in this market since the 1850s. In 1935 Henri Stern, second-generation owner of Patek Philippe solidified a presence in the US by leasing office space in Rockefeller Center, where the company remains. The Henri Stern Watch Agency was officially incorporated in 1946. Today, the company has approximately 90 employees and is the sole distributor and official service center for the United States. Patek Philippe timepieces are currently offered at 38 authorized retail locations throughout the country.