Implementation Manager, Demand & Supply Planning

The Role: We're seeking a hands-on planning professional from the CPG world to join us as an Implementation Manager for our demand and supply planning modules. You'll own getting customers live on Confido, translating how their planning teams actually operate into a working setup on our platform. This role is highly executional: you'll be in the details of customer data, planning parameters, and workflows every day, making sure implementations land on time and deliver real value. You will report to the Head of Business Operations.

What You'll Do: Lead customer implementations end to end for our demand and supply planning modules, from kickoff and data mapping through configuration, validation, and go-liveWork with customer demand planning teams to understand how they build and manage forecasts today, and set up Confido to support their forecasting process, from baseline forecasts to promotions and customer-level planningWork with customer supply planning teams to understand how they plan inventory and production, and configure the platform to reflect how their business runsGather and validate customer data, identifying gaps and driving them to resolutionManage implementation timelines, action items, and open questions, keeping customers and internal teams accountable to milestonesTrain customer users and help them build confident, repeatable planning workflows on the platformFeed implementation learnings back to product and engineering to improve the product and speed up future onboardingWhat We're Looking For 6+ years of hands-on planning experience at CPG brands, with meaningful time spent in both demand planning and supply planningExperience in a make-to-stock environment, including direct responsibility for areas like forecasting, inventory planning, replenishment, production planning, or S&OPStrong understanding of how sales, TPM, demand and supply plans connect, and how planning decisions flow through to inventory, service levels, and operationsExtremely executional: you're organized, detail-oriented, and known for getting things done and following throughHighly comfortable working with data, spreadsheets, and planning systemsExcited by ambiguity, fast-paced environments, and working directly with customersPrior software implementation experience is a plus but not requiredExperience in using planning softwareWillingness to work at our NYC Headquarters 5 days a weekPerks + Benefits Equity — own a meaningful piece of the company you’re helping buildFully paid health coverage through Aetna — we cover 100% of employee premiumsTop-tier dental and vision coverage through GuardianCarrot Fertility Pro — comprehensive fertility and family-forming support12 weeks of paid parental leaveUnlimited PTO — plus regular 4-day holiday weekends we actually take 401(k) through VestwellPaid relocation support — we’ll help you make the move to NYCFully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setupTeam perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work withConfido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.