Bilingual Customer Success Manager (English and Spanish)

Bilingual Customer Success Manager (English and Spanish) New York, New York, United StatesOur client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services. As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries. The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.