Head of US Customer Success & Onboarding

Samaipata-backed Nory is hiring a Head of Customer to own the entire post-sale journey in the US from onboarding to renewal and expansion. This hybrid New York role will lead the US post-sale and implement an AI-first operating model, partnering with Sales, Product, and UK/I to scale success across a growing customer base. You will design the post-sale function, craft the implementation methodology, and drive repeatable processes that maximize retention, expansion, and customer value.