microsoftRedmond, WA
Principal Applied AI Engineer
Principal Applied AI Engineer
Principal Applied AI Engineer
microsoftRedmond, WA
Apply for this role (opens in a new tab)9 days ago
Overview:
In this role you tackle architecture and hands-on development of production-grade AI agents and services that scale for Azure customer support. You will shape next-gen AI orchestration, multi-agent workflows, and retrieval-augmented systems, working across teams to deliver reliable, secure AI solutions. You turn ambiguous support scenarios into scalable architectures and drive measurable impact on automation quality and customer outcomes. This is a highly technical IC role with broad scope and direct production accountability.
Responsibilities:
- Architect and build production agentic AI systems including LLM orchestration, multi-agent workflows, and RAG pipelines
- Develop production-quality C# and Python code and reusable platform components
- Own end-to-end technical delivery from requirements to deployment and operation
- Define architectural patterns, APIs, data contracts, code quality, deployment, and observability standards
- Design evaluation frameworks and establish quality thresholds for agent maturity
- Ensure production reliability, incident response, and systemic improvements
- Incorporate responsible AI principles and security measures (prompt-injection defenses, data boundaries)
- Make consequential technical decisions across models, frameworks, and platforms
- Influence roadmaps by partnering with PMs, researchers, and service teams
- Drive measurable business impact through improved automation, case outcomes, and customer satisfaction
- Provide technical leadership across teams through architecture reviews and cross-team alignment
- Raise engineering capability by mentoring engineers and creating reusable guidance
Key requirements:
- 6+ years of software engineering experience
- Proficiency in C# and/or Python
- Experience with AI systems including LLMs, prompt engineering, or RAGCloud experience, preferably Azure, and cloud-native practices (microservices, APIs, containers, CI/CD)
- Ability to influence technical direction without direct management authority
- Strong problem-solving and design-to-implementation capabilities
- Bachelor's Degree in Computer Science or related field
- Experience in moving between strategic architecture and detailed implementation
- Strong business acumen and ability to tie investments to customer outcomes
- Mentoring experience or track record of raising engineering standards
- Customer support engineering or related domain experience is a plus
- Master's degree in CS/AI/ML is a plusexcellent communication with both technical and non-technical stakeholdersmentoring and technical leadership without direct managementstrong collaboration across cross-functional teamsLLM-based applicationsprompt engineeringRAG architectures
Also on the board Same function, level within a rung
Level
Lead
Location
Redmond, WA
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
9 days ago