Remote Executive Concierge Guest Experience & Reservations

MasAlto Capital is seeking an Executive Concierge for a fully remote, freelance, full-time role. You will support guests from initial inquiry through stay, providing proactive, professional service in a hospitality context. You will respond via multiple channels and coordinate with internal teams to fulfill requests, while maintaining CRM records and helping drive guest satisfaction KPIs. Flexibility to work weekends/holidays and operate remotely is required.