Service Technician and Warehouseman

Benefits: Paid time off Benefits/Perks Competitive, weekly pay. Flexible hours. Organized warehouse for easy pickup of products and materials. Paid time off. Paid Holidays. Family culture.

Company Overview: Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary: Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks.

Responsibilities: Maintain strong knowledge of products, policies, and services of the organization. Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers. Follow standard operating procedures. Prepare customer service call reports for management. Maintain a well-organized and professional workspace. To work with existing customers regarding any service issues. For example, Replacing sashes or replacing defective locks. Responsible for keeping the warehouse clean and unload all incoming products and keep them organized in the warehouse.

Qualifications: Strong work ethic and detail-oriented. Ability to multi-task, prioritize, and manage time effectively. Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns. Positive, upbeat attitude and ability to work on a team.