Mail Services Supervisor

Key Responsibilities: Receiving and processing packages that are delivered into the mail center Deliver mail and packages to recipients using package tracking software Provide customer service and serve as client's primary contact for service and issues Provide support and coverage to the on-site Manager Provide support and coverage at reception desk when needed Communicate team goals and evaluate team progress Learn all aspects of mail operations and provide coverage during absences Ensure safety and security procedures are followed always Assist with monthly reporting Ensure all employee training is performed and all employees meet skills standards Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay Maintain a clean and safe workspace Assist with employee moves Move furniture if required Help with Conference room set ups if needed Monitoring shred bins throughout the buildings and swapping them out when full Help with various tasks required from facilities Other duties as assigned

Job Requirements: Two years or more of experience in an office environment 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook) Strong work ethic; diplomatic; team and service oriented; builds strong working relationships Exhibits superior verbal communication and phone skills Exhibits exceptional customer service skills Consistently demonstrates professional demeanor, appearance and attitude Proven ability to remain calm under pressure; resilient Sound judgment and problem-solving ability Able to appropriately handle confidential and highly sensitive material Demonstrated ability to be flexible and adapt to an ever-changing work environment Assertive and resourceful; motivated; willing to ask questions and take initiative without direction Must be able to lift 50lbs