Overnight Front Desk

Job Summary: A beautiful hotel in South Florida is seeking a dependable and customer-focused Front Desk Night Auditor to join our overnight team. This position combines exceptional guest service with nightly accounting responsibilities to ensure a seamless transition between business days. The ideal candidate is professional, detail-oriented, and comfortable working independently during overnight hours.

Key Responsibilities: Welcome guests with a friendly and professional attitude during overnight hours. Complete guest check-ins, check-outs, and reservations accurately and efficiently. Process payments, handle cash transactions, and balance the cash drawer. Perform nightly audit procedures and reconcile daily financial transactions. Generate and distribute required nightly reports for hotel management. Respond promptly to guest requests, questions, and concerns while providing exceptional customer service. Answer incoming phone calls and direct inquiries appropriately. Monitor hotel security by maintaining awareness of guests, visitors, and building activity during overnight hours. Coordinate with housekeeping and maintenance teams regarding guest requests and operational needs. Maintain a clean, organized, and welcoming front desk and lobby area. Follow all hotel policies, procedures, and safety standards. Handle emergency situations calmly and professionally while following established protocols.

Qualifications: Previous hotel front desk or Night Auditor experience preferred. Experience with hotel property management systems (PMS) is a plus. Strong customer service and communication skills. Basic computer proficiency and ability to learn hotel software. Strong attention to detail and excellent organizational skills. Ability to work independently with minimal supervision. Basic math and accounting skills. Professional appearance and positive attitude. Must be reliable, punctual, and dependable.

Work Schedule: Overnight shift required. Must be available to work weekends and holidays as needed.

Physical Requirements: Ability to stand and walk for extended periods. Ability to lift up to 25 pounds occasionally. Ability to work overnight hours in a fast-paced hospitality environment.

Why Join Our Team? Join HoTrec LLC and become part of a hospitality team working at a beautiful hotel in South Florida. If you enjoy providing outstanding guest service, thrive in an overnight environment, and have an eye for detail, we'd love to hear from you!